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Affordable And Convenient Virtual Doctor Consultations Available 24/7
Consult with a registered doctor in the comfort and safety of your home.
We offer video and telephonic telemedicine options to suit each patient’s need.
If you are experiencing a medical emergency, please call an ambulance or go to your nearest emergency department.
Payment Information:
Patients can pay by card on our secure online payment system or provide Medical Aid details (if patient is on medical aid) for the bill to be invoiced to them.
We bill an 0130 code at medical aid rates. The fee differs between medical aids, between R270 – R330 depending on your plan.
For cash patients, we charge R310 per telemedicine consultation.
BOOK CONSULTATION
PRESCRIPTIONS
REFERRAL
SICK NOTE
TYPES OF CONSULTATIONS
We offer two types of Telemed bookings, Video and Telephonic
VIDEO CONSULTING
A link will be sent to you via SMS and/or email. You can follow this link to initiate the Video call at the time of your booking.
**NB Please ensure that you have data available and a stable connection to ensure a successful video call.
TELEPHONIC CONSULTING
At the time of your booking one of our Telemed doctors will contact you on the number provided. Please be sure that you are available and that your phone is nearby at the time of your booking. Our doctor will only attempt to call you twice.
HAVING TROUBLE?
If you’re experiencing any difficulties in making a booking online, you are welcome to make a booking by contacting our Support Center.
CONTACT DETAILS
Phone: +27 (0)64 865 1672
Email: info@faotg.com
FREQUENTLY ASKED QUESTIONS
HOW MUCH DOES IT COST?
We bill an 0130 code at medical aid rates. The fee differs between medical aids, between R270 – R330 depending on your plan. For cash patients, we charge R310 per virtual consultation.
WHAT DO I NEED TO REGISTER?
1. Name
2. ID Number
3. Cellphone Number
4. Email Address
*All are secured through a one time PIN
CAN I SUBMIT MY INVOICE TO MEDICAL AID?
Yes, you can. As part of the process, we will submit the invoice to your medical aid directly*.
*Virtual consultations are paid from medical savings account benefits. You remain responsible for your account if medical aid does not pay. If you are on a medical aid, please provide these details to administration when called to confirm your booking.
WHAT CONDITIONS CAN BE TREATED/MANAGED THROUGH TELEMEDICINE
Upper respiratory tract conditions (e.g. ear infections, tonsillitis, sore throat, runny nose)
Lower respiratory tract conditions (e.g. coughs, bronchitis, asthma)
Bladder Infections
Genital/Sexually transmitted infections
Certain skin conditions/rashes/bites
Gastrointestinal conditions
(diarrhoea, nausea, vomiting, haemorrhoids, constipation)
Eye conditions (e.g. conjunctivitis, itchy eyes, red eyes)
Mild allergic reactions
Advice on counselling (e.g. breastfeeding, contraception, stress)
ANY condition/complaint can be assessed via telemedicine. If not appropriate for virtual management, our doctors are well trained on how and when to refer for further investigation/management.
WHEN CAN I MAKE A BOOKING?
WHO ARE THE DRS OF SHI INC?
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